Refund & Cancellation Policy

Subscriptions

Subscription plans are billed monthly or annually in advance. You can cancel renewal anytime from the in-app Wallet tab; access continues until the end of the current billing period.

Refund window

• Within 7 days of a fresh purchase, contact rotopaintwala@gmail.com for a pro-rata refund, provided the plan has not been substantively used (e.g. no projects archived, no watermark downloads issued).
• After 7 days no refund is issued for the current billing period. Future renewals can still be cancelled.

Ad promotions & sponsor offers

Ad-slot purchases and sponsor offer placements are non-refundable once the slot goes live, except in case of a verifiable service outage exceeding 24 continuous hours.

Invoices & one-off services

Per-project invoices issued by Master Admin are settled bilaterally between the studio and the client; RPW-Connect facilitates payment but is not a party to the underlying contract. Refunds on such invoices must be agreed between studio and client.

Processing time

Approved refunds are credited to the original payment method within 5–7 working days via Razorpay.

Refund request: rotopaintwala@gmail.com